At duel casino, we take responsible gambling seriously. It’s crucial to ensure that all players have a safe and enjoyable experience while having fun. Below, we’ll answer some common questions about our responsible gambling features, bust some myths, and provide clear information on how you can play safely.

What is responsible gambling?

Responsible gambling means ensuring that the activity remains fun and does not lead to harmful behaviour. This includes setting limits on deposits, losses, and playing time to help maintain control over your gambling activities.

What features does duel casino offer for responsible gambling?

• Deposit Limits: You can set daily, weekly, or monthly limits on how much money you can deposit. This helps you stay within your budget.
• Loss Limits: Establish a maximum amount you’re willing to lose within a certain period. Once you reach that limit, you cannot play until the next period.
• Time-Out Periods: If you feel the need to take a break, you can set a time-out for a specific duration. During this time, you won’t be able to access your account.
• Self-Exclusion: If you think gambling is becoming a problem, you can opt for self-exclusion, which prevents you from accessing your account for a set period.
• Reality Checks: Get reminders about how long you’ve been playing, so you can stay aware of your gambling habits.

How can I set these limits?

Setting limits is straightforward. Simply log in to your account and navigate to the responsible gambling section. From there, you can adjust your deposit and loss limits, set time-outs, or even opt for self-exclusion. If you need assistance, our support team is always ready to help you through the process.

What support is available if I need help?

At duel casino, we offer comprehensive support for players who may be struggling. You can contact our customer service team via live chat or email at any time. We also provide links to external support organisations such as GamCare and BeGambleAware, who can offer additional help and guidance.

Common Myths about Responsible Gambling

• Myth: Responsible gambling means you have to stop playing entirely.
• Truth: Responsible gambling encourages moderation and control, not complete abstinence.
• Myth: Setting limits is complicated and time-consuming.
• Truth: It’s a quick process that can be done in just a few clicks.
• Myth: Online casinos don’t care about responsible gambling.
• Truth: Reputable casinos like duel prioritise player safety and have strong measures in place.

What are the payment methods available at duel casino?

When it comes to making deposits and withdrawals, duel casino offers a variety of payment options to suit your needs:

Each method is secure and designed to give you peace of mind while managing your funds. If you have any questions regarding payments or responsible gambling, don’t hesitate to reach out to our friendly support team.

At duel casino, your safety and enjoyment are our top priorities. We’re here to help you every step of the way, ensuring that your gaming experience is both fun and responsible.